Returns & Exchanges

At Jump, we stand behind our tech with a 30-day satisfaction guarantee, ensuring you have the right gear for your lifestyle. If your new electronics aren't a perfect fit, we offer a streamlined return process for all original, unopened, or defective items.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Print Your Label

  Download and print the prepaid shipping label provided by our system and securely pack your electronics in their original manufacturer packaging.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location; we recommend obtaining a receipt for tracking purposes until the package reaches our warehouse.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned device, we will issue a full refund to your original payment method within 5 to 7 business days.